Refund and Returns Policy for QYXENBanking

Effective Date: 24/10/2024

At QYXENBanking, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

• You have 30 days from the date of purchase to return an item.
• To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as you received it.
• Proof of purchase is required for all returns.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service.

4. Shipping for Returns

• Customers are responsible for the shipping costs of returning an item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Returnable Items

• Certain products are not eligible for returns, including clearance items, gift cards, and personalized products.

6. Contact Us If you have any questions about our Refund and Returns Policy, please reach out to our customer service team for assistance.

Thank you for shopping with QYXENBanking!